Privacy Policy

Privacy Notice

This Privacy Notice explains how ElitePayy (“we”, “us”) processes the personal data of website visitors, app users, customers, suppliers, partners, their staff, and other contacts (collectively, “you”). It also describes your data protection rights.

1. Types of Personal Data We Collect

We collect, use, and process various types of personal data, including:

Information You Provide: When you create an account, submit forms, use our services, express preferences for receiving information, participate in surveys, or contact us.
Information We Create: Data generated in our customer and supplier management systems.
Website and App Usage Information: Details about your device, operating system, browser, IP address, and usage patterns collected via cookies and similar technologies (see section 3).

Mandatory Information: If we need your personal data to comply with legal obligations or to perform a contract, this is mandatory. Without it, we cannot fulfill the contract or comply with legal requirements, and services may be terminated.

2. Third Party Sources

We receive personal data from third parties such as:

Social media platforms
Our applications
Payment service providers
Banking institutions
Credit reference checks
Other data providers ensuring data legitimacy and accuracy

3. Cookies

We use cookies and similar technologies on our website and app. For more details, refer to our cookie policy.

4. How We Use Personal Data and Our Lawful Basis

We process your personal data for the following purposes and lawful bases:

I. Legal and Regulatory Obligations:

Validating and authenticating identity
Complying with anti-money laundering and counter-terrorism financing laws
Preventing fraud or theft
Keeping records in line with legal requirements
Making disclosures to regulatory or governmental authorities

II. Legitimate Interests:

Providing website and app functionalities
Responding to queries and communications
Protecting rights and property
Establishing legal claims
Ensuring website and app security
Administering systems
Preventing fraud
Understanding website and app engagement
Sending marketing information (except where consent is required)
Conducting market research
Identifying and managing risks
Monitoring calls and communications for quality and training

III. Consent:

Sending direct marketing where legally required
Using cookies (see cookie policy)
You can withdraw your consent at any time, but prior processing remains unaffected.

IV. Contract Performance:

Completing account registration
Notifying you of account authentication steps
Delivering products and services

5. Sharing with Third Parties

We may share your personal data within ELITEPAYY.COM and the Elitepayy group, with service providers and suppliers, or when legally required. Third-party recipients include:

ElitePayy group entities
Government and regulatory bodies
Business partners and professional advisers
Identity verification and KYC service providers
IT, cloud, and data storage providers
Legal and financial advisers
Cybersecurity and fraud prevention providers

Transfers outside the EEA or UK are based on EU or UK adequacy decisions, binding corporate rules, standard contractual clauses, or other approved safeguards.

6. Hyperlinks to Third-Party Websites

Our websites and apps may contain links to third-party websites. We are not responsible for the content or policies of these websites. Please read their privacy notices.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, considering legal and regulatory requirements. Data is typically retained for at least five years after the end of your relationship with us.

8. Automated Decision-Making

We may use automated decision-making and profiling for efficient service operation and fair decision-making, particularly for due diligence, anti-money laundering checks, and fraud detection.

9. Your Data Protection Rights

You have the right to:

Access your personal data
Correct your personal data
Erase your personal data (“right to be forgotten”)
Object to processing in certain circumstances
Restrict processing
Data portability

These rights may be limited by legal requirements. You can withdraw your consent at any time. Contact us at support@elitepayy.com.

10. Updates to This Privacy Notice

We may update this Privacy Notice. Updates will be published on this website/app. Last updated: January 1, 2024.